Bernard A. Becker
73 Adair Rd.
Toronto, Ontario, Canada M4B 1V6
vox +1 416 751-3599 pgr +1 416 245-5544 x98916
Education & Qualifications
Cisco Router Configuration, Cisco
Systems , 07/95
Novell 3.11 Systems Manager, Internet Training Group, 04/93
Novell 3.11 Advanced Systems Manager, Internet Training Group, 04/93
Apple Service Training Course, Apple Canada (Service Authorised), 11/88
Apple System Engineering Certification, Apple Canada (SE)
Apple Technical Specialist Certification, Apple Canada (ATS)
Institute, Photo Tech., Still Photography Studies
Seneca College, Building Environmental Systems Certificate.
Ontario Secondary School Honours Graduation Diploma, 1983
Law Enforcement training through the Metropolitan Toronto Police Force 1985
(Auxiliary Police Sergeant, Central Traffic Unit, 1985 to 1997)
First Aid & CPR
Valid Ontario Drivers License
Valid Canadian & European Economic Community Passports (France)
July 16 2001 to Present Filogix Inc. 123 Front St. Suite 901 Toronto, ON, CA M5J 2M2 Tel. +1 416-360-1777 x341 Senior Network Architect .
October 99 to July 13 01
Apple Canada Inc.
7495 Birchmount Road
Tel. +1 905-513-5844
National Systems Engineer for Inside Sales
Inside Sales was a new department for Apple Canada in Oct 99. Concentrating primarily on the K-12 market, Inside Sales is the national education sales division of Apple Canada. In this role, I was instrumental in the design and implementation of the technical aspects of this new initiative. This included: a new Lucent phone switch, design and implementation of the call tree, hiring and training of new staff, implementation and integration of multiple database and server platforms, LAN upgrades and systems maintenance of staff equipment.
The primary role of the National Systems Engineer is to work with the Inbound Call Centre Representatives and account representatives to assist customers in the selection of appropriate technology to meet thier curriculum or business requirements.
January 6/97 to October 99
Apple Canada Inc.
7495 Birchmount Road
Tel. +1 905-513-5844
Senior Systems Engineer for Central Canada Sales
As part of the sales team, my role was to work with Account Managers and other team members on sales projects to integrate Apple's products into the customer's business from a Technical, Marketing and Sales perspective. I was involved in the definition and design and the overall integration of the Apple's systems, and took delivery responsibility for specific project components.
I worked with the Sales Account Managers to provide technical selling for a specific set of technologies/applications, set up customer meetings to conduct needs analysis and detailed solutions that covered all aspects of product implementation.
Systems Engineers also provide Technology and Product
Training, Technical Support of Major Accounts, Account Managers,
Apple Distributors, Dealers, VAR's and, work with engineering and
Technical Services as new products and releases are developed.
July 92 to December 96
Carlton Greeting Cards Ltd
1460 The Queensway
Network Administrator/Systems Analyst
Tel. +1 416-503-5673
Carlton Cards prints over a million greeting cards a day. As the Network Administrator, I supported graphic artists on a mixed TokenRing, EtherNet, FDDI network. I maintained the Novell server, PC & Macintosh workstations, performed network troubleshooting and did product research.
I was instrumental in the specification, purchase and installation of equipment for our Computer Imaging Systems Dept. An inhouse pre-press service department.
I designed and implemented the WAN connection between our Brampton, Toronto and Cleveland facilities. The WAN is Cisco based using T1 connections between locations.
March 95 to March 96
Simon/Ross + Associates,
1200 Bay St. Suite 500
Technical Trainer for Apple Dealer Training
Apple Canada has contracted Simon/Ross + Associates, to provide training for Apple Dealer Staff. I have been training Apple dealer staff in Toronto, Ottawa and Vancouver on behalf of Apple Canada. I am teaching, Build Manage & Troubleshoot AppleTalk Networks, Internet & the Online World, Internet Servers & Gateways, Macintosh Systems Administration & Troubleshooting. These courses are part of the Apple Technical Specialist & System Engineer curriculum. I developed the Internet courses.
Proxy Communications Corporation,
73 Adair Rd., Toronto ON CA
Senior President & Partner.
Registered Apple Business Consultant
Proxy is an Internet Service Provider and Consulting firm providing WAN & Internet connectivity for Corporate Macintosh environments.
June 88 to July 92
The Elm Street Computer Terminal
49 Elm St., Toronto, ON CA
Manager Technical Services
I performed many functions during my four years at The Elm
Street Computer Terminal. As Service Manager, I hired, trained and
scheduled a department of five service technicians. The technical
services unit provided in-house and onsite repairs, installation of
networks and new equipment and pre sales technical support. I
developed service contract proposals for Elm Street clients. Later,
as an Account Manager, I co-ordinated the service, support and sales
for designated accounts. I responded to technical inquiries,
recommended hardware and software solutions, prepared quotes and
closed sales. My technical background from service and support gave
me an excellent understanding of the product which was an advantage
in a sales situation.
Throughout my career at Elm Street I was involved with the set up, manning and tear-down of trade show booths for both Elm Street and Apple Canada.
April 82 to March 87
Ontario Science Centre
770 Don Mills Rd., Toronto, ON CA
The position of Host-Demonstrator involved many different duties: lecturer, organizer, public liaison, demonstration programming, staff training, maintenance and sometimes guide. The Hosts are present on the floor of the Science Centre and explain complex scientific principles to visitors in understandable terms.
The Hosts do public presentations such as the Laser,
Chemistry, and Electricity shows. For five years I delivered lectures
on science and technology to audiences of up to 500 people. I was the
Television Studio Area Head and later Electricity Demonstration Area
Head and was responsible for the maintenance of the areas, content of
the shows and the quality of the presentations. I was responsible for
training new staff to do presentations.
I have also worked for the Ontario Science Centre's travelling show, the Science Circus.
The Science Circus is two tractor trailers full of exhibits which tour small Ontario communities. We would unpack and assemble 50 science exhibits, man the show for up to two weeks and then tear down, repack the exhibits and move on to the next town. One of these exhibits travelled to New York City where I was later hired for a summer by the New York Hall of Science.
April to July 85
New York Hall of Science,
47-01 111th St., Queens, NY
Exhibit Prototyper and Designer
I was responsible for the development and creation of exhibits which would eventually go on display in the New York Science Museum. This entailed the initial stages of development, drawing and detailing, and the building of half scale and working models.
I can't believe you read all that!